Please write case study write-up for the case study below called End Days. Follow the guidelines below for case study write-up:

End Days—Case for Chapter 15

Sharon B. Buchbinder and Dale Buchbinder

In 2005, Hurricane Katrina struck New Orleans and left a path of destruction and devastation. Caught in the midst of this were hundreds of healthcare professionals who were forced to make difficult and, in one highly publicized case, horrific choices of life and death for patients under their care. Dr. Anna Maria Pou, a cancer specialist, stayed with her critically ill patients at Memorial Hospital despite the lack of electricity, diminishing supplies of water, and rising temperatures. Feeling she had no choice but to relieve their suffering, she administered pain medications to four elderly patients. The for-profit hospital lost 34 patients in the days following Katrina, four of whom were Dr. Pou’s. In the aftermath of the disaster, inquiries began, and in July 2006, Dr. Pou was accused, but never charged, of murder (Okie, 2009). Dr. Pou was considered a hero, not a mass murderer, by many citizens of New Orleans. At a time when others abandoned patients, she stayed with them in the tropical heat and the darkness. The grand jury failed to indict her, but the debate continues, with healthcare professionals being uncertain about how to handle such situations (Nossiter, 2007). Many wonder if they, too, will be considered criminals if they make the choice to give their patients comfort in extremis.


Prepare a written report of the case using the following format.

Background Statement
What is going on in this case as it relates to the identified major problem? What are (only) the key points the reader needs to know in order to understand how you will “solve” the case? Summarize the scenario in your own words—do not simply regurgitate the case. Briefly describe the organization, setting, situation, who is involved, who decides what, and so on.

Major Problems and Secondary Issues
Specifically identify the major and secondary problems. What are the real issues? What are the differences? Can secondary issues become major problems? Present analysis of the causes and effects. Fully explain your reasoning.

Your Role
In a sentence or short paragraph, declare from which role you will address the major problem, whether you are a senior manager, departmental manager, or an outside consultant called in to advise. Regardless of your choice, you must justify in writing why you chose that role. What are the advantages and disadvantages of your selected role? Be specific.

Organizational Strengths and Weaknesses
Identify the strengths and weaknesses that exist in relation to the major problem. Again, your focus here should be in describing what the organization is capable of doing (and not capable of doing) with respect to addressing the major problem. Thus, the identified strengths and weaknesses should include those at the managerial level of the problem. For example, if you have chosen to address the problem from the departmental perspective and the department is understaffed, that is a weakness worthy of mentioning. Be sure to remember to include any strengths/weaknesses that may be related to diversity issues.

Alternatives and Recommended Solutions
Describe the two to three alternative solutions you came up with. What feasible strategies would you recommend? What are the pros and cons? State what should be done—why, how, and by whom. Be specific.

How will you know when you’ve gotten there? There must be measurable goals put in place with the recommendations. Money is easiest to measure; what else can be measured? What evaluation plan would you put in place to assess whether you are reaching your goals?

TIP: Write this section as if you were trying to “sell” your proposed solution to the organization. Convince the reader that your proposed solution is the best available and that it will work as planned. Make sure the goals you identify are worth the effort required to achieve them!


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