– Please read the attached file “CASE A”.

– I have already identified for alternative course of action as “Don’t Change what he’s doing: stick it out until Frank sees his usefulness”.

Stick with this concept and develop the idea following the steps below #1 and #2.

1. Specify alternative courses of action.
List the courses of action the company can take to solve its problem or meet the challenge it faces. For
information system-related problems, do these alternatives require a new information system or the
modification of an existing system? Are new technologies, business processes, organizational
structures, or management behavior required? What changes to organizational processes would be
required by each alternative? What management policy would be required to implement each
Remember, there is a difference between what an organization “should do” and what that organization
actually “can do”. Some solutions are too expensive or operationally difficult to implement, and you
should avoid solutions that are beyond the organization’s resources. Identify the constraints that will
limit the solutions available. Is each alternative executable given these constraints?

2. Evaluate each course of action.
Evaluate each alternative using the facts and issues you identified earlier, given the conditions and
information available. Identify the costs and benefits of each alternative. Ask yourself “what would be
the likely outcome of this course of action? State the risks as well as the rewards associated with each
course of action. Is your recommendation feasible from a technical, operational, and financial
standpoint? Be sure to state any assumptions on which you have based your decision.


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