Access the Ritz-Carlton website (below) and explain what the “Gold Standard” of the Ritz-Carlton means and highlight the necessary components of service quality. What is the relationship of the “Gold Standard” to service quality?
Access the Ritz-Carlton website (below) and explain what the “Gold Standard” of the Ritz-Carlton means and highlight the necessary components of service quality. What is the relationship of the “Gold Standard” to service quality?