Pursuing Excellence Final Paper and Presentation – 25%
For the final project, you will select an organization, that you have or are currently working in, that is on a performance excellence journey using the Malcolm Baldrige National Quality Program Criteria for Performance Excellence, the Business Excellence Framework https://www.nist.gov/baldrige/publications/baldrige-excellence-framework. Your paper should include a brief overview of the organization and the service delivery system, followed by a brief overview of the Baldrige categories. Provide a high level analysis of the organization using the Criteria for Performance Excellence for that industry segment. For each process category (Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Process), identify 3-5 strengths, and 3-5 opportunities to improve. Finally, include quality improvement recommendations for each of the opportunities identified and provide support for the soundness of these recommendations from the literature. Papers should reflect industry and firm-specific concerns.
Requirements for the Paper include:
A formal paper in APA format, 8 to 10 pages in length, with at least 6-8 quality references will be submitted along with a powerpoint presentation. The presentation should be about 10-15 minutes in length. The grading rubrics for this assignment are found in Appendixes C & D.